To return an item to us please fill our the return form explaining the reason for the return and if you want a refund or exchange for a different size. Once completed please return to our returns address which you can find here.
Once your order has been fulfilled by our team you will receive your tracking number. All deliveries are sent out using Hermes so please go to www.myhermes.co.uk to track your item.
If you have a FitnessFreak account you will also be able to find your tracking numbers there.
We aim to get every order received by 2pm fulfilled the same day. However in busy periods it can take longer but your order will be dispatched within 24-48 hours.
Once your order has been received we start processing your order immediately. If received before 2pm we will ensure your ordered is dispatched the same day. Find out more about our delivery options on our a Delivery and Returns page.
Unfortunately once you have confirmed your order it can not be changed. You will need to follow our returns process by filling out our returns form and sending the items back to us.
If you have entered the wrong address we cannot be held accountable for this and will not refund or replace this order.
Once your return has been received and has been checked to see if it is fault or damaged we will then process your refund this can take up to 14 days depending on which country you are ordering from.
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